- Nearest MRT: Promenade
- Salary will commensurate with experience, up to S$9,500
- Technical solutioning and project delivery for EUC Collaboration Tools such as Voice Systems, O365, Video Conferencing, etc., while maintaining high levels of resiliency and compliance to internal policies
- Administration and Lifecycle Management of all EUC Collaboration Tools
- Maintain live Documentation of Architecture Diagrams, Policies, Operating Procedures, User Guides, etc.
- Function as PIC and L3 technical escalation point for EUC Collaboration matters, to provide operational guidance, handle escalations, and drive RCA
- Support project scoping and perform evaluation of vendor's proposals for EUC related matters
- Coordinate with Head Office, Cross Functional Teams, and Vendors whenever necessary
- Bachelor's Degree in IT or closely related field with indepth systems engineering skills in EUC technologies
- ITIL Foundation with 3+ years of experience in Infrastructure Technologies delivery for EUC domain, with a proven track record of improving service standards, and enhancing end user experience
- 5+ years of experience in IP phone systems, voice recording systems or trader voice systems
- Demonstrated technical proficiencies in End User Computing area, Knowledge of Technology Infrastructure, EUC tools and solutions
- Master the architectural settings and component functions of commonly used corporate Voice Systems including Cisco IP Telephony, Voice recording, Trader voice
- Knowledge of Cloud Voice Technology and Voice Systems (IPC Trading Turrets, NICE Voice Recording)
- Knowledge of IT security, Risk Management and Security Controls with regards to EUC domain
- Understanding of MAS, JFSA or APAC countries regulators' technology risk guidelines or mandates is a plus
*Shortlisted candidates will be informed.
Interested applicants please send in your updated resume to [ Email address blocked ] with the subject "EUC Collaboration Specialist"
Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423
- Collaborative Softwares
- Computer Security