Position Level: Entry Level, Experienced

Qualification: Diploma, Bachelor's / Honours

Job Nature: Permanent

We are looking for individual who are highly motivated to join our IT teams to provide effective IT assistance to our business users resolving any IT related applications usage and technical issues efficiently, including a board range of queries within the business operating system.

Job Responsibilities:

The individual will involve in the following areas of responsibilities:

  • 1st level troubleshooting of applications usage, cause of applications defect and data related issues to internal and external customers. 
  • Assist in resolving technical issues and follow-up on cases to ensure problem is resolve.
  • Escalate incident or problem cases to Team Lead or Manager where necessary
  • Track and ensure service levels for technical support are constantly met
  • Able to standby on weekends to provide support to customers


  • Diploma in Computer Science, IT or equivalent.
  • Preferably with 1 -2 years related experience in software application support 
  • Entry level candidates are welcome
  • Knowledge in Java, PHP, SQL, Unix, HTML, JS, CSS, JSP
  • Good understanding of standard SLA practices and ability to track issues effectively
  • A high level of commitment, good analytical and problem solving skills.

Please email your complete resume with photo and expected salary to [Click Here to Email Your Resume] before 31st May 2018.

Only short-listed candidates will be notified

Company Overview

SISTIC is Singapore’s leading ticketing services company and one of the country’s top e-commerce sites. We provide ticketing services and solutions for more than 1,000 events each year, working with event promoters on some of the hottest global and local acts. Be it a pop concert, a musical, theatre, family entertainment or a sports event, we work with our partners to build lasting memories, ensuring you can purchase tickets to any performance easily and securely via a vibrant marketplace that caters to your shopping style. SISTIC is in the business of entertainment; we don’t just sell tickets. We get the party started.
... Learn More

View All Jobs