Call Centre Team Lead [5days / $2800]

Forte Employment Services Pte Ltd

Call Centre Team Lead [5days / $2800]

Forte Employment Services Pte Ltd


Job Nature: Permanent

Position Level: Experienced, Manager

Job Category: Customer Service, Sales Support/Coordination, Online/e-Commerce, Telesales/Telemarketing

Qualification: Diploma

Salary: Login to view


Key Responsibilities

To implement, review and improve all call centre policies, procedures and service standards

To train, supervise and manage the team of call agents and manage manpower allocation

Respond to clients’ queries when required

Formulate new strategies and work processes to provide service excellence to clients

Generates weekly and monthly reports and other documents as required

Ensures all standards and procedures are followed and maintained

Any other ad-hoc duties as assigned

Requirements

Candidate must possess at least a Diploma in Business Administration or equivalent

At least 3 year(s) of working experience in the related field is required for this position

 

Candidate please forward your resume to [Click Here to Email Your Resume] or call +(65) 63308543 for further discussion.


Forte Employment Services Pte Ltd (10C3364)

 

Company Overview

Forte Employment Services was incepted in 2004 with the firm belief that businesses go further with the right talents; and the talents go beyond their job descriptions when their personal ambitions are fulfilled. Therefore, the name Forte – which means “a most highly developed characteristic, talent, or skill; something that one excels in”.
Forte’s deep knowledge in employment laws and regulations means we support businesses with getting things done right the first time. Our partners are also enabled, with good access to candidate pool with the right skills and fit to support their strategic goals.
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