Customer service Advisor

Forte Employment Services Pte Ltd

Customer service Advisor

Forte Employment Services Pte Ltd


Job Nature: Permanent

Position Level: Experienced, Manager

Job Category: Customer Service, Sales Support/Coordination, Consumer Sales, Corporate Sales

Qualification: ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

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Working Hours : 8am - 5pm (Mon - Fri)
8am - 12pm (Alternate Saturday)

Responsibilities:

  • Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.
  • Responsible for the communication of information between customer and the workshop
  • Case Finalization – Liaising with surveyor to confirm on final repair cost
  • Promote the sale of parts and accessories.

Requirements:

  • Min. NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent
  • Min 5 years working experience as a customer service advisor in the automotive industry or related field in automotive insurance claims
  • Must possess class 3 driving license
  • Possess knowledge on automotive components, paint and body work, and warranty processing
Company Overview

Forte Employment Services was incepted in 2004 with the firm belief that businesses go further with the right talents; and the talents go beyond their job descriptions when their personal ambitions are fulfilled. Therefore, the name Forte – which means “a most highly developed characteristic, talent, or skill; something that one excels in”.
Forte’s deep knowledge in employment laws and regulations means we support businesses with getting things done right the first time. Our partners are also enabled, with good access to candidate pool with the right skills and fit to support their strategic goals.
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