Customer Service Executive (IT Services)

Snaphunt Pte Ltd

Customer Service Executive (IT Services)

Snaphunt Pte Ltd


Job Nature: Permanent

Position Level: Experienced, Manager

Job Category: Customer Service, Sales Support/Coordination

Qualification: ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Salary: Login to view


The Offer

  • Attractive employer brand with a strong presence across the region
  • Enjoy flexible working options

 

The Employer

Our client is a well established IT Services firm offering services and solutions in infrastructure management, enterprise testing, application development & support and IT process automation. To ensure quality service to their strong client base across South East Asia, they are looking to hire a Customer Service Executive to join 

 

The Job

As a Client Service Executive you will be responsible for proving quality service to clients across the region. Your role will include

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Ensuring customer feedback is communicated to the relevant teams.

 

The Profile

  • You have 2-5 years experience working in a service support or a customer service role
  • You enjoy dealing with people and providing a good customer experience.
  • You have excellent attention to detail and are a good team player.
  • You have good communication and interpersonal skills. 
  • You are fluent in English and Mandarin to liaise with external counterparts

 

Ref :06803731

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