Customer Service Consultant

Snaphunt Pte Ltd

Customer Service Consultant

Snaphunt Pte Ltd


Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Insurance Agents/Brokers, Business Development

Qualification: Diploma, Bachelor's / Honours

Salary: Login to view


The Offer

  • Join a team with approachable and helpful senior coworkers
  • A role that will provide you with many learning opportunities

 

The Employer

Our client is a financial advisory firm providing insurance and other financial products that have served generations of Singaporeans.

 

The Job

You will be responsible for : 

  • Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
  • Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
  • Developing account plans to enhance service delivery.

 

The Profile

  • You possess a Bachelor’s degree or a full-time Diploma from a major institution.
  • You have 1-8 years' experience in a client services role/ or customer service role in Retail Banking or Insurance.
  • Accountability – Be responsible for your sales targets and the sales plans that you have implemented
  • Bold - beyond the usual limits of conventional thought or action 
  • Confident – to believe and display confidence in our products and our brand name
  • Drive - to strive vigorously towards our common goal in our organization and take the organization’s Vision & Mission seriously
  • Ethical – to practice and perform with principles and integrity

 

ref: 21858044

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