Perm Officer, Service Desk @ Clementi (Tertiary Education) - Up to $2300

Success Human Resource Centre Pte Ltd

Perm Officer, Service Desk @ Clementi (Tertiary Education) - Up to $2300

Success Human Resource Centre Pte Ltd


Job Nature: Permanent, Contract

Position Level: Entry Level, Experienced

Job Category: Clerical/Admin, Data Entry, Office Operations, Secretarial

Qualification: Diploma, Bachelor's / Honours

Salary: Login to view


 

  • Permanent
  • Clementi (Tertiary institution)
  • Mon to Fri: 3.30pm to 11pm
  • Sat: 7.30am to 12.30pm or 1pm to 6pm
  • Up to $2300

 

Main Responsibilities:

  • Attends to calls and emails from university users (staff, students & lecturers), assesses and assigns a severity classification to the case
  • Performs first level troubleshooting, if applicable. If not, escalates the case to the respective technicians for their necessary actions,
  • Must be thoroughly familiar and competent with the operations of GCS Service Desk
  • Must be thoroughly familiar and competent with the operations of the CCS equipment, general procedures, and emergency procedures.
  • Visually monitor the systems, utilizing these systems to maintain an effective and efficient way to provide classroom support
  • Maintain and update records, logs and reports of activities, including narrative reports and notes of incidents.
  • Check daily schedule for any change(s) and update the CCS scheduling system immediately
  • Go through the remote classroom preparation checklist to ensure that CCS has remotely energized the following: door access, AV system, PC and lights.
  • Utilize the telephone procedure, process and knowledge of Operating systems (i.e. CCS, IT and AV) and Estates to maintain operational efficiency of the Level 1 centralized helpdesk support.
  • Assist to do SD reports (eg, Open Aging, SLA, Incidents) & action items for analysis, trouble shooting and follow-up.

General (10%):

  • To provide seamless support to the Executive/Manager in the following areas:
  • Administrative Operations e.g. to check all invoices, purchase orders and overtime claims before they are submitted to the Executive.
  • S.0, P Provide input for the development of policies, guidelines and procedures related to CCS and GCS Service Desk.
  • Carry out any duties assigned by the Executive/Manager from time to time.
  • Participate in Institute-wide activities as assigned in action plans and / or duty rosters.

 

Period:

  • Permanent

 

Location:

  • Clementi (Tertiary institution)

 

Working hours:

  • Mon to Fri: 3.30pm to 11pm
  • Sat: 7.30am to 12.30pm or 1pm to 6pm

 

Salary:

  • $2000 to $2300

 

Requirements:

  • Diploma Holders, preferably in a related field (eg. !T)
  • Working experience in Service Desk environment
  • AV/IT/M&E knowledge
  • Well versed in Microsoft Office
  • At least 3 years of work experience
  • Responsible & independent
  • Good problem-solving, interpersonal & communication skills
  • Customer Service oriented
  • Good team player with passion and commitment

 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

 

[Click Here to Email Your Resume] (Reg No: R1107390)

 

Please ensure that applications sent through email are no bigger than 1Mb.

 

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

 

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: [Click Here to Email Your Resume]

Company Overview

Success Human Resource Centre Pte Ltd is an established Recruitment Firm specialising in Permanent, Contract and Temporary placements. We have clients in the various industries that meet your requirements for your career aspiration and advancement.
Learn More

View All Jobs