CRM Specialist

Snaphunt Pte Ltd

CRM Specialist

Snaphunt Pte Ltd


Job Nature: Permanent

Position Level: Experienced, Manager

Job Category: Customer Service, Account Management, Business Development

Qualification: Diploma, Bachelor's / Honours

Salary: Login to view


The Offer

  • Progress your career rapidly by achieving KPIs constantly
  • Competitive salary package with attractive commissions and incentives
  • Join a market leader within the pharmaceutical industry.

 

The Employer

Our client is a market leader in the pharmaceutical industry with a reputation of over 40 years. Headquartered in Singapore, it is a trusted brand by both consumers and healthcare professionals in Singapore and all over Asia.

 

The Job

Your role as a CRM Specialist will be to develop and manage a portfolio Key accounts that the Sales team has brought in. You will maintain a strong relationship with customers by providing on-going support and regular sharing of best practices, insights and product knowledge. 

You will be responsible for : 

  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.

 

The Profile

  • You have at least 2 years experience within a Customer Service, Sales/Key Account Management or Customer Success role.
  • Experience covering Healthcare is strong plus.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are strong networker & enjoy building relationships with people of all levels.
  • You are a self-starter and demonstrate a high level of resilience, never fazed by arising critical issues
  • You are highly goal-driven and result-oriented.
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