Front Desk Executive

W Singapore - Sentosa Cove Hotel

Front Desk Executive

W Singapore - Sentosa Cove Hotel


Job Nature: Permanent

Position Level: Entry Level

Job Category: Hotels/Integrated Resorts

Qualification: ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Salary: Login to view


Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.


We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
 

Job Description

Reporting to the Assistant Front Office Manager, you will be responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounter (24/7). Accurately follow all Front Desk SOPs including Check In, Check Out, currency handling etc. to ensure the highest levels of accuracy, efficiency and service.


Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away’ from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. You will also new to meet Marriott Bonvoy Enrollment and GEI Targets consistently.

 

Job Requirement

We are ideally looking for someone

  • With at least a Certificate in hotel management or its related discipline.
  • Minimum 1 year experience in a similar capacity.
  • Demonstrates skills, knowledge and experience in customer-service oriented environment.
  • Able to work independently and as a team.

We offer a unique working environment within our innovative W brand and our dedicated team! And great opportunities for career development!

 

Interested? Let us know now!

Company Overview

Explore the exhilaration of a tropical escape when you step through the doors of W Singapore – Sentosa Cove, nestled in the lush greenery and lively coastal setting of Sentosa, Singapore’s resort island. Slip into something comfortable and take a whirl into the extraordinary at W Singapore as we feature 240 sea and marina facing guestrooms, including four WOW Suites and one Extreme WOW Suite (W’s interpretation of the Presidential Suite). From Wonderful to Extreme WOW, all rooms and suites feature custom-made furnishings, stylish accents unique to Singapore and W’s signature amenities including W bed, a luxurious ensemble with a feather-top mattress and goose-down comforter, “Munchie Boxes” stocked with exclusive amenities, cutting-edge technology including mood lightings and the most advanced in-room entertainment systems including 42” LED TV, Wi-Fi and iPod plug-and-play.
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