Helpdesk Support

Jobster Pte Ltd (EA License No: 06C5060)

Helpdesk Support

Jobster Pte Ltd (EA License No: 06C5060)


Job Nature: Permanent, Contract

Position Level: Experienced

Job Category: IT-Administration, IT-Hardware, IT-Management, IT-Software/Development

Qualification: ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Salary: Login to view


Responsibilities:
 Monitor and observe system alerts or out of the normal system behaviours.
 Follow incident isolation procedure to identify and verify faults before applying
problem resolution scripts to fix the issue or escalation.
 Perform consolidation of records for reporting for monitoring, analytics or audit
purposes.
 Perform post change system health checks to verify that the changes didn't caused
undesirable behaviours.
 Manage the life cycle of incident tickets from creation, update, escalation to closure.
 Review and verify the accuracy of operational scripts. Suggests areas of
improvements.

 

Requirements:
 Possess a Nitec, Diploma or Degree preferably in Engineering or Information
Technology. With at least 1 year relevant experience
 12 hours shift, work 2 days off 2 days
 Able to follow documented work instructions and procedures.
 Good written and verbal command of written English.

Company Overview

Jobster Singapore is a recruitment firm serving the Singapore market.
 
With a strong track record serving both the private and public sector, Jobster is reputed in the industry for her speedy and quality recruitment services.
 
We believe in forging long term partnerships with our client companies and candidates, to actively help value-add to their recruitment strategies. To us, that translates into an emphasis on a fast search turn-around time and a focus on candidate welfare.
 
Jobster has strong industry linkages with the Info-communications, Banking & Finance and Government sectors. Our nuanced understanding of the industry in-outs has led to many successful placements for both our candidates and clients.
 
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