PERM Customer Service Officer (East, 5.5 day, Up to $2,200)

Recruit Express Pte Ltd

PERM Customer Service Officer (East, 5.5 day, Up to $2,200)

Recruit Express Pte Ltd


Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Customer Service, Sales Support/Coordination, Clerical/Admin

Qualification: ITE/ NITEC/ Higher NITEC, Diploma

Salary: Login to view


Jobs Responsibilities

  • Query/Request Handling: Answer all queries, requests from customers by email and/or by
    phone on timely manner.
  • Forward queries/requests to the right functions/teams for the necessary follow up and closure of the query/request.
  • Trace Handling: manages shipment tracking and trace requests from customer on timely
    manner.
  • Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.
  • Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point
    for customers and other parties within the team.
  • Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and
    follow through end-to-end.
  • Service Recovery: Able to provide service recovery as deemed appropriate, with the
    necessary investigations done & wisely executes empowerment with proper justifications
    and based on set processes.

 

Job Requirements

  • Prior customer service experience needed
  • Able to start work within short notice

 

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview

 
Singapore’s Largest & Most Preferred Recruitment Company!
As a premier leading recruitment consultancy in Singapore, our success has been a result of our focus in facilitating the success of our Clients in business whilst enhancing the career opportunities for our Candidates.

With our swift expansion across the region, we now have offices in Singapore, Taiwan, Sydney, Kuala Lumpur and Hongkong as well as a partner network in Shanghai and Japan.

We serve with distinction and provide comprehensive staffing needs. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services.

EA Licence No.: 99C4599
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