Call Centre Executive ($3.5K to $4.2K)

Recruit Express Pte Ltd

Call Centre Executive ($3.5K to $4.2K)

Recruit Express Pte Ltd


Job Nature: Permanent

Position Level: Experienced, Manager

Job Category: Call Centre, Customer Service, Receptionist, Clerical/Admin

Qualification: Bachelor's / Honours

Salary: Login to view


Customer

  • Assist Call Centre Senior Manager to oversee and manage Call Centre Shared Service operations 
  • Responsible for ensuring service level and Key Performance Indicator of Call Centre from multi channels (phone and non-phone) are met.
  • Promote Service and quality improvement. Support and monitor call quality audit
  • Support development of Call Center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations 

Management/Internal Processes

  • Ensure service contractors and department adhere to schedules of maintenance / delivery and meet set KPIs.
  • Maintain and improve operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing system and process improvement and quality assurance programs; installing upgrades.
  • Review, propose and update SOP, customer interaction/call handling process and operational policies, after discussion with Manager
  • Ensure policies and procedures are adhered to at all times and assist in reviewing them.  
  • Propose OAS or other system enhancements and perform UAT on all appointment related OAS and other enhancement
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Address and resolve complex escalated issues or complaint cases. 
  • To assist in any other assignments/duties as and when required

Requirements 

  • Min Degree in any courses 
  • Min 3 years of call centre experience with management experience 

Salary range: $3.5K to $4.2K 

Healthcare organization 

Office hours 

Interested candidates please send your resume to [Click Here to Email Your Resume]

Recruitment Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Company Overview

 
Singapore’s Largest & Most Preferred Recruitment Company!
As a premier leading recruitment consultancy in Singapore, our success has been a result of our focus in facilitating the success of our Clients in business whilst enhancing the career opportunities for our Candidates.

With our swift expansion across the region, we now have offices in Singapore, Taiwan, Sydney, Kuala Lumpur and Hongkong as well as a partner network in Shanghai and Japan.

We serve with distinction and provide comprehensive staffing needs. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services.

EA Licence No.: 99C4599
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